Colin Mayes CEO Burhill Golf and Leisure LTD UK Wide

I have been meaning to write to you for some time to express our thanks to you and the Expressions organisation for your assistance in pulling our thoughts together and helping us to design our Customer 1st Program.

Your initial enthusiasm for the project together with your valuable input into what really mattered to our customers and importantly how our staff and management teams interfaced with them was essential to the success of the program.

You will recall that we had many meetings to discuss what would be the best way of conveying our ideas and thoughts. Your guidance in how to deliver the workshops to our people were ‘spot on’ and more importantly the delivery by yourself was first class. The business is already seen a significant improvement in our team members ability to communicate with our customers and awareness of what is important to them. Clearly we are only at the first stage of this journey but I am clear that already we have made a difference to the business and the part that you personally and Expressions have played has been instrumental in the program’s success.

Now that we are entering the second year of the program. I am looking forward to working with you and the team to deliver truly great internal champions and from the atmosphere I witnessed at your recent workshop at Abbey hill this month this is off to an excellent start.

Well done and once again thank you for the support you have given to the business.